HaKeem Home Deliveries Policy

Last updated Dec 17, 2020.


You can place your orders online on our website to addresses within Dubai only at the moment. We offer a variety of delivery, collection and payment methods online. Once you have placed your medications request, you will receive a confirmation email.  Our call center team may contact you on the number provided to confirm your order and delivery details if needed. You will receive a text message from our delivery partner confirming that your order has been shipped along with tracking information. All orders placed on our website qualify for free 24-hours delivery from order confirmation.


We also offer Home Delivery Services via our toll-free number in Dubai. Our pharmacist will take note of your order over the phone with your contact information, delivery details & preferred choice of payment (cash or card on delivery). After your order is placed, you might receive a call back from our pharmacist in case some of the products are out of stock. You may choose to add/ replace items from your order over this call and your order details will be updated at our end.

All orders placed over the phone qualify for free 1-hour delivery from order confirmation.

While we try to ensure that we deliver within the promised time, all orders are subject to slight delays during peak/ sale periods etc. In such as case, you will receive a call from our pharmacy team members to inform you about the same. Orders are delivered daily excluding UAE public holidays and it is your duty to ensure appropriate access for deliveries.

We are not responsible for failures to deliver for reasons outside our reasonable control, including where you are not available to take delivery of your order or request postponement.

Due to operational reasons, we do not deliver to these remote areas in Dubai: Lahbab, Al Lisaili, Margham, Murghub, Hatta.

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