HaKeem Home Deliveries Policy

Last updated Dec 17, 2020.


You can place your orders online on our website to addresses within Dubai only at the moment. We offer a variety of delivery, collection and payment methods online. Once you have placed your medication request, you will receive a confirmation email or in-app notification.  Our call center team may contact you on the number provided to confirm your order and delivery details if needed. 

While we try to ensure that we deliver within the promised time, all orders are subject to slight delays during peak/ sale periods etc. In such as case, you will receive a call from our team members to inform you about the same. Orders are delivered daily excluding UAE public holidays and it is your duty to ensure appropriate access for deliveries.

We are not responsible for failures to deliver for reasons outside our reasonable control, including where you are not available to take delivery of your order or request postponement.

Due to operational reasons, we do not deliver to these remote areas in Dubai: Lahbab, Al Lisaili, Margham, Murghub, Hatta.

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